Privacy Policy

PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

Last modified: June 12, 2023

Privacy Policy

The domain name www.neroindia.com (“Website”) is a website operated by Nero India. Nero India is a company incorporated under the laws of India with its registered office at Nero India, C - 17, Sector - 58, Phase - III, Noida, Uttar Pradesh - 201301

Nero India.com takes customer privacy very seriously. We value the trust of our customers, so we are committed to the highest standards in this regard. We aim to treat the information you provide to us with the utmost care and integrity.

We want this document to help you use our website safely and comfortably. We want you to be fully aware of the specific data/information we collect from you so that you feel comfortable sharing certain information with us.

This privacy policy applies to the information of Nero India. We collect data from users of www.neroindia.com (the “Site”). By using the services of the website www.neroindia.com, you consent to the collection and use of information in connection with this policy, terms and conditions.

PLEASE NOTE: Our Privacy Policy is subject to change at any time without notice. Please review this policy periodically to ensure that you are aware of any changes. 

1. Customer/User Data

For an enhanced shopping experience, we may require you to provide us with certain identifiable information about you which may not be limited to name, phone number, and postal address. We use this information to contact or identify you.

Here are the types of data we may collect and how we may use them-

Personal details

This will include your-

• First and last name
• Email address
• Contact number
• Shipping or billing address
• Pin code

We collect this data when you create an account on our website, make a purchase or contact us.

Log data- 

When you visit our websites, your browser sends us information called as “log data” which includes-

• The type of device you use
• The IP address of your device
• The type of Internet browser you use
• The pages you visit/access
• The links you click on our website
• The number of times you access the page
• Things you view, add to bag, add to wishlist

Cookies-

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. They are sent to your browser from the website you are visiting and stored on your computer's hard drive.

Our website uses these "cookies" to collect information and improve the website to give you a better shopping experience.

You can choose to accept or decline these cookies and know when they are sent to your computer. If you refuse cookies, some parts of our website may not be available.

How We Use Your Personal Information

In general, we use your personal information to improve our products and services, communicate with you, provide you with personalized service, and enhance the security of our website. Use for making calls and sending SMS through third-party platforms. With your information, we obtain your consent to make promotional/confirmation calls to the number you provide, and to receive such calls.

Improving Our Services -

We use personal information to provide, improve and develop our products, services and advertising. This includes using personal data for purposes such as data analysis, research and testing.

Contacting You –

Subject to your prior express consent to the use of our Services, we may use your personal information to send you marketing communications related to Neroindia products and services, and to manage your account and We may contact you about a transaction or notify you about it. To inform you of our policies and conditions. If you no longer wish to receive marketing emails, you can unsubscribe at any time.

For Security Reasons –

We do this by reviewing account and user activity, monitoring fraud, and investigating suspicious or potentially illegal activity and violations of our terms and policies. We use personal information to facilitate security.

2.Disclosure of user data

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our services;
• To provide the service on our behalf;
• To perform website-related services; or
• To assist us in analyzing how our website is used.

We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. Unfortunately, the transmission of information over the Internet is not completely secure and no method of electronic storage is 100% secure or reliable, and we cannot guarantee its security.

After receiving your information, we use commercially reasonable procedures and security features to try to prevent unauthorized access.

Links to Other Websites

We provide links to other websites for your convenience and information. These websites may have their own privacy policies. We are not responsible for the content of any linked site or their use. This privacy policy applies only to information collected through our products and services. We encourage you to read the privacy policies of third-party websites, products and services before using them.

Children's Privacy

Our Services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. If we learn that a child under the age of 13 has provided us with personal information, we will promptly delete that personal information from our servers.

If you are a parent or legal guardian and are aware that your child has provided us with personal information, please contact us immediately so that we can take necessary action.

Changes to our Privacy Policy

We may periodically change this Privacy Policy to respond, among other things, to new technology, industry practices and regulatory requirements. Most of these changes are expected to be minor. All non-material changes will become effective immediately upon posting of the updated Privacy Policy.

Contact Us

If you have any questions or comments about our Privacy Policy, please feel free to contact us at hello@neroindia.com. IF YOU DO NOT AGREE TO OUR PRIVACY POLICY, DO NOT CONTINUE TO USE OUR WEBSITE.

(Due to the current situation, there may be a delay in responding due to limited staff. Please be patient.)

Nero India or its staff will send payment links or: Please note that we will never ask you for confidential information. B. Ask for User ID, PIN, Internet banking password, card details, CVV number, OTP, etc. by phone/SMS/email or other means as VPA - UPI. Please note that you should never disclose such details to third parties.

Disclaimer

We would like to inform our valued customers that our brand does not send unsolicited or fake calls. We have seen instances of individuals receiving fraudulent calls impersonating our brand representatives.

Please note that our official communication channels include verified contact information such as: B. Our official website, email address and social media accounts. Please be careful not to provide personal or financial information over the phone to third parties claiming to be associated with our brands.

To ensure the security of your personal information, we encourage you to contact our official customer support team directly through verified channels to verify the authenticity of any communication received. Your privacy and trust are of utmost importance to us and we are taking the necessary steps to address this issue.

If you receive a suspicious call claiming to be from our brand, we encourage you to report it to hello@neroindia.com to prevent further fraud. We sincerely apologize for any inconvenience this may cause, but we ask for your continued support and trust in our brand.

Stay vigilant and protect yourself from possible fraud. We work together to ensure a safe and reliable customer experience.